Ynrg

Yorkshire Energy Ltd

Commercial Energy Consultants

Saving you time and money on your business energy agreements.

Business Energy Procurement

Better contracts for your Gas and Electricty requirements at your business premises or any commercial property.

Let us take away the pain of having to deal with multiple energy suppliers and unscrupulous brokers. We will save you time AND money by finding a supplier agreement which is best for you and not the one which we earn the most money from. We offer a fully open and honest service with full transparency on how we are paid and any commission we may receive from the suppliers.

You can read more about how we earn our money and receive payment from the suppliers at our About Us page.

Quotations

Choose from a full traditional broker service or use our online quotation comparison service to see prices now.

We offer a full personal consultancy service, whereby we will deal direct with the suppliers on your behalf, or you can use our online tool now to compare quotes direct from the suppliers. With this 'DIY' platform you can get a quote, select a supplier and tariff, and sign up all in one place in just a matter of minutes.

Click here for more information or to use our online service now.

Who Can We Help?

We help business of all sizes from a range of sectors across the UK.

From small & medium businesses to larger organisations and public sector, and everything in between. We can help you to save on your business gas and electricity. We can help with single sites or multiple sites and will work to your own specific requirements as necessary. Get the best prices and deals on your utilities and start saving now.

Click here for more details on the types of premises we can help.

How Can We Help?

We will save you time and money by finding a supplier agreement which is best for you.

Whether you have just taken on a new property, or your existing contract is coming to an end, we can help you to obtain a great new rate. In most cases we are able to beat your existing suppliers initial renewal offer.

And unlike some brokers, we will find you an agreement which is best for you, not the one which pays us the most commission.

Click here for more details on some of the different types of scenario we can help with.

About Ynrg and why use us?

Our vast experience and knowledge of the energy markets combined with our great supplier relationships make us an ideal choice for you to trust and work with.

We believe in being fully open and honest with full transparency on how we are paid by the suppliers and how the commission process works. If your broker is not prepared to explain how your prices are inclusive of their commission, or they are not declaring how much they stand to earn from your energy contract then you should probably find another broker.

Ynrg are a member of the Energy Ombudsman's Energy Broker Register scheme. Ofgem has decided that suppliers must only work with Third Party Intermediaries (TPIs), such as energy brokers, who are registered with a qualifying alternative dispute resolution scheme.

Don't forget that when you use our services we are not just providing you with great prices which may not otherwise be obtainable, we will also help you to manage other stages of your energy contracts such as termination, transfer of supply, renewal and other querys and advice as necessary.

Click here to find out more about how we earn our money and to know a bit more about us and why we decided to offer our services.

QUOTES
Time is money, we can save you both.

Get an online quote now or use our personal consultancy service

In just a matter of minutes you can compare quotes, get switched and sorted. No fuss, no faff, no frustration. So you're free to focus on more important things.

Through our partnership with Tickd, and with their carefully selected partners, you can get a quote, choose a supplier & tariff, and sign up all in one place in just a matter of minutes. Have to hand your bank details, expected usage, and if a Ltd Company your registration number. Simple. Sorted.

* In the unlikely event that you are advised of no quotes being available, or if your business details cannot be found when searched for, please contact us so we can look at further for you.

CLICK HERE TO GET AN ONLINE QUOTE NOW

Alternatively, we do of course offer a full traditional consultancy service, whereby we will deal direct with the suppliers on your behalf. Just get in touch to let us know your requirements and we'll get back to you asap to arrange the necessaries and a Letter of Authority to enable us to speak with the suppliers for you.

If you have multiple sites it would be best to use our traditional consultancy service.

Whichever option you choose, Ynrg will save you time and money by arranging better energy contracts for you and your business.

ABOUT US
About Ynrg, who we are and what we stand for.

About Ynrg and why use us?

Our vast experience and knowledge of the energy markets combined with our great supplier relationships make us an ideal choice for you to trust and work with.

Being from Yorkshire, we don't like to pay any more than necessary for our gas and electricity and neither should you. While working for a commercial energy supplier, our founder became increasingly frustrated and disappointed at seeing just how much customers were being ripped off, with hidden and undeclared broker commission built into their prices. He decided to set up Ynrg to offer a fair and honest service to anyone requiring commercial gas or electricity. You do not pay us any fees, we are paid direct by the suppliers who are happy for us to bring them new business or to retain their existing customers. We have access to unpublished rates and due to the overall volume of business we arrange this means that we are usually able to offer you a better deal than what you may receive direct from the supplier. We offer full transparency on how we make our money and how much commission is included in any agreements we may arrange on your behalf. If you choose to use another broker please make sure you ask them how much commission is included in your prices, you may be unpleasantly surprised.

Open, honest and transparent.

Some brokers don't like the fact that we are happy to outline how your prices are inclusive of commission or how much we earn.

Like any business we have to make money to survive. We are here to help you and by using our services you will obtain great prices which are not openly listed or always available. We have nothing to hide and we would strongly advise that if you are using any other broker that you ask them how much commission they are earning on your energy contracts and what level of commission is included in your prices.

Don't forget that when you use our services we are not just providing you with prices which may not otherwise be obtainable, we will also help you to manage other stages of your energy contracts such as termination, transfer of supply, renewal and other querys and advice as necessary.

If you would prefer that your prices are completely exclusive of any commission and that we receive no payment from the suppliers, then we are happy to work on a fixed fee basis and invoice you accordingly, please just ask us if this is your preference.

How are we paid?

We believe in full transparency on how we earn our money and below we explain how we receive commission from the suppliers.

When you use our services to arrange a new energy contract we will be paid commission by the supplier in one of the following ways:-

a) You ask us to act on your behalf and we negotiate with the suppliers for you - For most brokers this is the most common scenario. Brokers are provided with 'price books' from the suppliers which work in a similar way to wholesale price lists. Based on a number of factors, the broker will be presented with a 'base price' to which they will then add on their required commission in order to provide you the customer with a final selling price. Below is an example of how this works :-

Gas Base Price = 7.50p/kWh (seven and a half pence per kWh)

Broker Commission = 0.5p/kWh (half of a penny)

Gas Selling Price = 8.00p/kWh (eight pence per kWh)

So in this example you are paying 8.00p/kWh (eight pence per kWh) and in turn the supplier will pay us 0.5p/kWh (half of a penny per kWh) for every kWh used. The maxium commission we will include is 0.5p/kWh. Beware of some brokers who will add on as much commission as they can up to any maximum level which the suppliers allow them to get away with.

As well as using 'price books' we may ask a supplier for a bespoke quote, and similarly to the above we will add on or ask them to include a maximum commission level of 0.5p/kWh.

b) You use our online DIY service to compare prices and complete the process yourself - In this scenario we will be paid a fixed amount which will vary depending on your contract length and your expected usage. Typically the amount will vary from £50.00 up to a maximum of £250.00. We will only be paid on successful switches and at the supply start date. For multi-year contracts we will also be paid on the anniversary of the supply start date. We will confirm the exact amount for you once we have had the figures confimed.

HOW & WHO CAN WE HELP
We're here to help any business save money, and time, on their energy agreements.

A Full Range Of Energy Contract Management Services

Whether you are looking to renew your current contracts or have taken on new premises, we can help you to save time and money on your business energy usage.

If you have commercial premises which uses gas or electricity then we can help you to ensure that you are getting the best possible rates for your energy usage. We will help you to avoid automatic rolled over renewals, out of contract or deemed rates, and if it would be better for you to switch supplier we will assist with a smooth transfer process from the initial termination request onwards.

Through a combination of our great relationships with energy suppliers, and our extensive experience and knowledge of the markets, we can assist and negotiate on your behalf. We have access to unpublished rates and because we are dealing with multiple contracts at once we are able to obtain better prices due to the volume of business we are providing to the suppliers.

All we need are a few simple details about your premises and a Letter of Authority (LOA) from yourselves so that we can work with the suppliers on your behalf. We can work with you on single sites or multiple site / group portfolios.

Alternatively you can get an online quote yourself without having to contact us or provide any LOA. Just click through to our quotes section and select the option shown to get an online quote now.

Renewal Of Existing Agreement

It's never too early to start planning ahead for when your current contract reaches its end date. Avoid automatically rolled over contracts and/or out of contract rates.

If you don't give termination notice on your agreement in due time, you are in danger of being 'rolled over' into an automatic renewal. This could be for up to 12 months depending on the size of your business. If you give termination notice but fail to arrange a new contract either with your current supplier or a new supplier, you risk being charged at out of contract rates. We can help you to avoid these potential issues by planning ahead and handling the termination process for you and negotiating on your behalf with the current supplier and other suppliers. If it would be beneficial for you to switch supplier we will arrange and monitor this for you to achieve a smooth transition. In most cases we are able to beat your existing suppliers initial renewal offer.

Change Of Tenancy

If you've just taken on new premises, it's imperative to arrange new energy supplier contracts as soon as possible.

Moving into a new property can have enough headaches without you having to deal with energy suppliers and unscrupulous brokers. Until an agreement has been made you will be on Deemed Rates which are higher than contract rates, and you will undoubtedly be fielding sales calls from various brokers and the existing supplier themselves, all offering contracts of varying lengths and prices.

We can take away the pain for you, but it is essential to start dealing with this situaiton asap. We will help you to find out who the current supplier is, make sure their record of your details and moving in date are accurate, and we can then start to negotiate on your behalf. It may be best to stay with with the present supplier, in which case we will aim to arrange a backdate on any new agreed rate. If it would be more beneficial for you to switch supplier, we will make this process as quick and smooth as possible for you, by helping to arrange your new contracts and monitoring the switching process on your behalf.

If you have also left a previous property, we will help you to make sure that your supplier closes down your account correctly, and that any final invoice is accurate and billed to the proper reading and rate.

Free Energy Contract Review

We are happy to offer an energy contract review to anyone, without charge or any obligation to use any of our other services.

We don't like to see customers being ripped off. There are many unscrupulous brokers out there and unfortunately some suppliers will let them get away with including high levels of commission in your energy prices. This means higher than necessary prices for the customer and sometimes also being tied into unfair lengthy contracts. We can have a look at your existing agreements and offer our expert and honest opinion on them for you. We do of course hope that you will consider using us for any future requirements but can assure you that there is no obligation whatsover to do so. We have seen too many customers being ripped off and are happy to advise if your present agreements look to be a good deal or not.

A Service You Can Trust

With a fully transparent, open and honest service, you really have nothing to lose, so please get in touch with us as soon as possible and we can start helping you to save time and money on your business energy usage.

We believe that brokers and suppliers should be honest and declare any commission earned on your energy contracts. If your broker has not provided you with an invoice for their services then it is most likely that your energy prices will also include their commission. We do not charge you for our services but we are paid directly by the suppliers either as a one off commission payment, or they will pay us an amount which is included within your unit rates. We will declare any commission amounts to you and we would urge you to ask any other broker to do likewise.

Who can we help?

If you are the responsible party for a business or commercial property (i.e. not residential or domestic) then we can help. Below are some of the types of business and organisations that we can assist in obtaining a better deal on their gas and electric and to manage their energy argreements more effectively :-

Pubs - Nightclubs - Private Members Clubs

Shops - Restaurants - Cafes - Takeaways

Offices - Warehouses - Factories - Laborotaries

Hairdressers - Beauty Salons - Barbers - Tanning Salons

Garages - Workshops - Industrial Units

Gyms - Leisure Centres - Sports Clubs

Stadiums - Sporting Facilities - Arenas

Educational Establishments - Schools - Colleges - Universities

Music Venues - Theatres - Cinemas - Museums - Exhibition Centres

Places of Worship - Churches - Mosques - Synagogues - Meeting Halls

These are typical of just some of the premises we can help but if your type of property is not listed above then please contact us to check if we can help you. Whether you have taken on a new property or are looking to renew your existing energy supply agreement, we can help you to obtain a great rate, and in most cases we can beat your existing suppliers initial renewal offer.

CONTACT US NOW

Suppliers and TPIs

We will help you to get the best out of your relationships

With 14 years experience of working with suppliers and TPIs in the areas of Sales, Broker Support, Pricing, Commissions etc., we are well placed to work alongside you and help to improve and build relationships and ensure that all parties are getting the best out of each other. To benefit from our knowledge and experience please just get in touch and we can start to work together.

We look forward to hearing from you.

If you would like to find out more about our services, or instruct us to act on your behalf, please send us a message via the form below with your contact information and any supply details if you have them to hand, and we will get back to you as soon as we can.

Alternatively you can contact us via Facebook

If you have any questions at all, please just get in touch.

If you would just like to use our 'DIY' quotation service please go to

our quotes section and follow the instructions. If you need any help please just give us a shout!

COMPLAINTS
For any complaints or issues please see further down this page, below the form.

Thanks.

COMPLAINTS POLICY

We are always keen to hear from our customers about how the service can be improved. Whether it’s a simple suggestion of how we can improve certain processes or whether it is a complaint, we’d love to hear from you as we are committed to continuous improvement.

We have always been proud of our honesty and transparency and we welcome any steps to protect customers and to ensure full and whole transparency across the industry on pricing and other matters. A copy of our Complaints Policy is available by email or post for free upon request.

If you wish to raise a complaint, you can follow the below complaints process:-

Step 1 - Contact us via email at complaints@ynrg.co.uk to explain what the problem is, please also include a contact telephone number which we can call you on. We will seek to resolve any issues promptly and get to the root cause of the issue.

Step 2 - If we are unable to resolve your problem over the phone or via email within 2 working days, then please email us again at complaints@ynrg.co.uk with the Company name and meter number/s in the subject. This will be passed to another staff member who has not been dealing with the problem in the first instance. Sometimes a fresh pair of eyes and a different approach is all that is needed. We will log your complaint and issue you with a complaint reference number and the date it was received.

Step 3 - If we have not resolved your step 2 complaint within 2 working days of it being raised or provided a way forward with a timescale that you are happy with, we will escalate your complaint to our Managing Director.

Step 4 - After 10 days of raising the step 3 complaint, if we are unable to find a satisfactory solution that both parties are happy with, then we will take a break and look with a fresh pair of eyes and try and offer some other solutions.

Step 5 - Ynrg are a member of the Energy Ombudsman's Energy Broker Register scheme. Ofgem has decided that suppliers must only work with Third Party Intermediaries (TPIs), such as energy brokers, who are registered with a qualifying alternative dispute resolution scheme. They provide an impartial dispute resolution service to ensure that a resolution is reached. In the unlikely event, that after 8 weeks of trying to find a solution, we have not found a solution that both parties are happy with, we will issue the below email. This means that the complaint is in a state of ‘deadlock’ and an independent resolution is required from the Energy Ombudsman.

Email:-

You can now access a free, impartial dispute resolution service to resolve your complaint

Complaint reference number: [XXXXX]

Dear [Customer]

Thank you for making us aware of your complaint. We’re sorry that we haven’t been able to resolve it yet.

We understand that your complaint was regarding [insert complaint info] and to date we’ve unfortunately been unable to address this, which has resulted in [insert effect info]. If you’d like to discuss this with us again then please email us at complaints@ynrg.co.uk
Our office is open Monday – Friday 9am – 5.30pm. As eight weeks have passed since you first complained to us, you can now use Ombudsman Service’s free, independent, impartial dispute resolution service. They’ll ask you to provide all the details of your complaint and any supporting information you can, before asking us for the same. They then consider all the information to reach a conclusion on how to resolve your case.

Resolutions can include: an apology; an explanation of what went wrong; a practical action to be taken to correct the problem; and/or a financial award. You can choose to reject their resolution, but if you accept it, we must act, and resolve the dispute in the way they propose. You may contact the Ombudsman in any of the following ways:

Website:www.ombudsman-services.org

Phone:0330 440 1624

Email:enquiry@ombudsman-services.org

Post:Ombudsman Services: Energy, P.O Box 966, Warrington WA4 9DF

Yorkshire Energy Ltd. Registered in England. Company Number 11611824.

Registered Office Address 9 Princes Square, Harrogate, North Yorkshire, England, HG1 1ND